Terms and Conditions

This document governs the use of the Validocus platform. We recommend reading it in full and, for any case-specific questions, consulting your trusted legal advisor.

1. Acceptance of terms

   This document (the "Terms") governs access to and use of the Validocus platform, operated by Validocus, with principal place of business in Medellín, Antioquia, Colombia. By registering for, subscribing to, or using any of the services offered through validocus.com, app.validocus.com, and associated subdomains, you acknowledge that you have read, understood, and accepted these Terms in full, together with our Data Policy.

   If you are acting on behalf of a legal entity, you represent that you have full authority to bind that entity. If you do not agree with any provision of these Terms, please refrain from using the platform. These Terms constitute a binding agreement between you (the "User") and Validocus.

   Continued use of the service after any amendments to these Terms take effect will constitute acceptance of those amendments. Please review this page periodically to stay informed of the current version.

2. Description of the service

   Validocus is a B2B SaaS electronic signature platform that allows companies and professionals to sign electronic documents remotely, incorporating identity verification mechanisms such as video evidence and registration of the cryptographic hash on the public Avalanche blockchain network.

   The service falls within the category of electronic signature as defined by Colombia's Law 527 of 1999 and its Implementing Decree 2364 of 2012. It is not a digital signature based on certificates issued by a closed certification authority. The electronic signature produced by Validocus is valid where it meets the criteria of reliability and appropriateness for the purpose as set forth in Colombian regulation, and is broadly aligned with international electronic-signature frameworks such as the EU's eIDAS Regulation and the U.S. ESIGN Act in terms of functional equivalence.

   Validocus provides the User with the technological tools required to manage the signing lifecycle. Validocus does not act as a notary, certification authority, or legal advisor to the signing parties.

3. User account and responsibilities

   To use the service, the User must create an account providing truthful, complete, and up-to-date information. The User is responsible for keeping access credentials confidential and for all activity carried out under their account. Any unauthorized use must be reported promptly to hello@validocus.com.

   The User undertakes to (i) use the platform solely for lawful purposes, (ii) not share credentials with unauthorized third parties, (iii) keep contact and billing information current, and (iv) ensure that signers invited through their account are aware of and consent to the processing of their personal data in accordance with the Data Policy.

   Validocus may suspend accounts where there is reasonable evidence of fraudulent use, identity impersonation, or breach of these Terms, without prejudice to any legal action that may apply.

4. Acceptable use and prohibitions

   The User agrees not to use Validocus for: (i) signing documents containing unlawful or fraudulent content, or content that infringes third-party rights; (ii) impersonating another individual; (iii) uploading files containing malware, malicious code, or anything that could compromise the security of the service; (iv) performing reverse engineering, decompilation, or attempting unauthorized access to the underlying infrastructure; (v) reselling, sublicensing, or commercially exploiting the service without prior written authorization.

   Likewise, the service may not be used to send unsolicited communications (spam) in violation of consumer protection or data protection regulations, nor to process documents containing information that the User is not legally authorized to handle.

   Validocus reserves the right to investigate and report to the competent authorities any use deemed contrary to Colombian law or applicable international standards.

5. Documents and signatures: legal validity

   Documents signed through Validocus produce the legal effects of an electronic signature in accordance with Colombian Law 527 of 1999, Decree 2364 of 2012, and applicable case law. An electronic signature is deemed reliable where, through the method used, it is possible to identify the signer and the signed information has verifiable integrity.

   To strengthen evidentiary value, Validocus incorporates additional elements: video of the signer expressing consent, IP and time-stamp capture, SHA-256 hash of the signed document anchored on the Avalanche network, and an immutable audit log. These elements reinforce the probative value of the document but do not, where regulation so requires, replace the use of a digital signature backed by a closed certification authority. In jurisdictions outside Colombia, the User should assess equivalence with frameworks such as the EU eIDAS Regulation or the U.S. ESIGN Act.

   The User is responsible for verifying that the type of document they intend to sign may be executed using an electronic signature under applicable law. Certain acts require additional formalities (for example, notarial deeds). Validocus is not liable for the inadmissibility of a document as evidence where the cause is the User's failure to observe such formalities.

6. Intellectual property

   The User retains full intellectual property rights over the documents, content, and data that they upload, process, or sign through the platform. Validocus acquires no ownership over the User's content and processes it solely to perform under this agreement and the Data Policy.

   All rights in the Validocus platform, including software, source code, design, trademarks, logos, manuals, technical documentation, and other materials, are and shall remain the exclusive property of Validocus or its licensors. The User receives a limited, non-exclusive, non-transferable, and revocable license to use the service for the term of the agreement.

   Reproduction, distribution, modification, or creation of derivative works of the platform without Validocus's prior written authorization is prohibited.

7. Payments, plans, and refunds

   Validocus operates on a consumption-based model (documents and signatures), payable through the ePayco payment gateway. Current prices are published on the platform and may be updated with prior notice to the User. Applicable taxes will be added at the time of invoicing in accordance with Colombian tax law.

   Unless otherwise required by applicable law, no refunds are issued for digital consumption already rendered (signatures processed, documents stored, evidence generated). Validocus may, at its discretion and after verification, grant a refund or account credit where there is a documented technical error attributable to the platform that prevented delivery of the contracted service.

   The User is responsible for keeping billing information current and for promptly notifying any issue with a charge. Charge disputes must be raised within thirty (30) calendar days following the date of the relevant charge.

8. Service availability

   Validocus makes commercially reasonable efforts to keep the service continuously available. Nevertheless, the service is offered on a best-effort basis and uninterrupted availability is not guaranteed. Scheduled maintenance windows may occur, as well as unplanned interruptions due to technical issues, force majeure, or causes attributable to third-party infrastructure providers.

   Validocus reserves the right to modify, suspend, or discontinue features at any time, while endeavoring to give the User reasonable advance notice of material changes.

   The User accepts that Validocus's operational commitment is limited to the scope expressly described in these Terms and does not constitute an obligation of result beyond that explicitly stated.

9. Limitation of liability

   To the maximum extent permitted by Colombian law, Validocus's aggregate liability to the User for any cause related to the service shall be limited to the amount actually paid by the User during the twelve (12) months immediately preceding the event giving rise to the claim.

   Validocus shall not be liable for indirect damages, lost profits, loss of business opportunities, reputational harm, or any consequential damages, even if advised of the possibility of such damages. Validocus shall likewise not be liable for events attributable to third parties (infrastructure providers, payment networks, public blockchain networks), force majeure, fortuitous events, or acts or omissions of the User or its signers.

   Nothing in this clause limits liability that, under mandatory provisions of Colombian law, cannot be contractually excluded or limited (e.g., willful misconduct or gross negligence).

10. Suspension and termination

    Validocus may suspend or terminate access to the service, in whole or in part, in case of (i) material breach of these Terms, (ii) payment default exceeding thirty (30) days, (iii) detection of fraudulent or unlawful use, or use that compromises platform security, or (iv) order from a competent authority.

    The User may terminate the agreement at any time by requesting account cancellation through the available channels. Termination does not entitle the User to a refund of previously consumed services, and outstanding payment obligations as of the termination date will survive.

    After termination, Validocus will retain signed documents and associated evidentiary records for the applicable legal retention periods, as described in the Data Policy, in order to preserve the evidentiary integrity of completed signatures.

11. Changes to these Terms

    Validocus may amend these Terms at any time. Material changes will be notified to the User with a minimum of thirty (30) calendar days' advance notice, by email to the registered address, prominent notice within the platform, or both.

    If the User disagrees with the proposed changes, they must discontinue use of the service and may request cancellation of their account before the new terms take effect. Continued use of the service after the effective date of the amendments will constitute acceptance.

    Minor changes, typographical corrections, or clarifications that do not materially alter the rights and obligations of the parties may be implemented without prior notice, always keeping the current version accessible at this link.

12. Confidentiality and data

    Validocus will treat the User's information and that of its signers with strict confidentiality, implementing reasonable technical and organizational measures to protect it. The processing of personal data is governed by our Data Policy, which forms an integral part of these Terms.

    The User, in turn, undertakes to treat as confidential any information of Validocus accessed in connection with the service (specific pricing, internal metrics, technical information) and to refrain from disclosing it to third parties without prior written authorization.

    Confidentiality obligations shall survive termination for a period of five (5) years, except where applicable law requires longer retention.

13. Governing law and jurisdiction

    These Terms are governed by the laws of the Republic of Colombia. Any dispute arising out of or in connection with these Terms shall be submitted to the ordinary courts of the city of Medellín, Antioquia, with express waiver of any other venue that might apply.

    The parties shall attempt in good faith to resolve any dispute through direct negotiation prior to commencing legal proceedings. If no agreement is reached within thirty (30) calendar days following formal notice of the dispute, either party may resort to the agreed jurisdiction.

    Integrators and users accessing the service from jurisdictions other than Colombia expressly accept that the applicable law and venue are those set forth herein, without prejudice to mandatory public-policy provisions of their country of residence that cannot be excluded.

14. General provisions

    Assignment. The User may not assign these Terms or any rights hereunder without Validocus's prior written authorization. Validocus may assign the agreement to an affiliate, successor, or acquirer of its business, with notice to the User.

    Severability. If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. The affected provision will be replaced by a valid one that reflects, as closely as possible, the original intent of the parties.

    No waiver. Failure or delay in enforcing any provision shall not constitute a waiver of the relevant right. Notices. Formal notices shall be sent to the User's registered email or to Validocus at hello@validocus.com. Entire agreement. These Terms, together with the Data Policy and any expressly referenced annex, constitute the entire agreement between the parties regarding the subject matter of the service.

15. Contact

    For any inquiry, claim, or request related to these Terms, please contact us through the following channels:

    Validocus
    Medellín, Antioquia — Colombia
    Email: hello@validocus.com
    Phone: +57 317 3025584

    We will respond to your request within the applicable legal timeframes and, in any case, within a reasonable period given the nature of the inquiry.